Delete your Seferim account

Last updated: 9 October 2026

You can delete your account at any time from inside the app. This page explains how, and what gets deleted.

Before you delete:

Export your records. Deletion cannot be undone. Your firm's bookkeeping and record-retention duties are your responsibility. Save your records using the app's PDF statements and the accountant CSV export.
Cancel your subscription. Deleting your account does not cancel your App Store or Google Play subscription. To stop being charged, cancel it separately in your store's subscription settings.

1. How to delete in the app

Open the Seferim app and sign in.
Tap the More tab (Daha Fazla) at the bottom.
Tap Delete my account (Hesabımı sil).
Read the explanation on screen and confirm.

Once you confirm, deletion starts immediately and you are signed out.

2. What gets deleted

If you are a firm Owner

The firm you own is deleted with all of its records, for everyone in that firm. If you own more than one firm, all of them are deleted. This includes:

Firm details, vehicles, trips, expenses, payments and collections
Cheques and promissory notes, receipt and document photos
Customer, broker and fuel station records
Reminders, notes and change history
The firm's memberships and invitations — other people in the firm (drivers, accountant, etc.) lose access to it
Your own account and profile details and your push notification tokens

Note: when an Owner deletes their account, all of the firm's data is deleted for everyone who uses it. We recommend telling your team before you delete.

If you are not the Owner (Manager, Driver, Accountant, Viewer)

Deleted: your login, your profile (name, email, phone), your firm memberships and your push notification tokens.
Stays with the firm: records you entered for a firm (trips, expenses, payments, etc.) belong to that firm and remain there. Your name is removed from those records and from the change history.

3. What may be retained

Store purchase records: subscription payments are taken by Apple or Google, who keep their own purchase records under their own rules. We cannot delete those.
Backups: data is removed from our live systems immediately. Copies in backups are purged automatically within 30 days.
Data we must keep by law: if we have a legal retention obligation, we keep that information only for the required period and purpose.
Documents you already shared: PDF or CSV files you sent to others stay on their devices; we cannot delete them.

4. If you can't access the app

If you lost your phone or can't sign in, you can request deletion by email:

Write to destek@seferim.tr from the email address registered to your Seferim account.
Use the subject "Account deletion request".
Include your name and, if you know it, your firm's name.

We will not act on requests from a different address without first verifying that you own the account; if needed, we will send a confirmation email to your registered address. If you hid your email with Sign in with Apple, you can write through Apple's relay address. We will complete your request and let you know within 30 days at the latest.

5. Questions

See our Privacy Policy or email destek@seferim.tr.